CANCELLATION, RETURN & REFUND POLICY

Cancellation, Return & Refund Policy

Last updated: [22/01/2026]

This Cancellation, Return & Refund Policy applies to all services and purchases made through bikewithelena.com (“we”, “us”, or “our”).

By booking or purchasing through our website, you agree to the terms set out below.

1. Bookings and Services

Our offerings may include (but are not limited to):

  • Cycling tours or guided rides

  • Coaching or training sessions

  • Events or experiences

  • Other cycling-related services

All bookings are subject to availability and confirmation.

2. Cancellation by Customer

a. Cancellation Notice

If you need to cancel a booking, you must notify us in writing via email or through the contact method provided on the Website.

b. Cancellation Timeframes

Unless otherwise stated at the time of booking:

  • More than 7 days before the scheduled service:
    You may be eligible for a full or partial refund, excluding any non-refundable fees (e.g. processing fees).

  • Within 7 days of the scheduled service:
    No refunds will be issued.

  • No-shows or failure to attend:
    No refunds will be provided.

Specific cancellation terms may be communicated separately and will take precedence where applicable.

3. Rescheduling

Requests to reschedule are subject to availability and must be made in advance.
We reserve the right to approve or decline rescheduling requests.

4. Cancellation by Us

We reserve the right to cancel or reschedule a service due to:

  • Weather conditions

  • Safety concerns

  • Insufficient participation

  • Unforeseen circumstances beyond our control

In such cases, we may offer:

  • A full refund, or

  • An alternative date or service

No additional compensation (e.g. travel or accommodation costs) will be provided.

5. Refunds

Approved refunds will be processed using the original payment method where possible.

Please note:

  • Refund processing times may vary depending on your payment provider

  • Any transaction or processing fees charged by third parties may be non-refundable

6. Non-Refundable Items

Unless explicitly stated otherwise, the following are non-refundable:

  • Last-minute cancellations

  • No-shows

  • Promotional or discounted bookings

  • Administrative or processing fees

7. Force Majeure

We shall not be liable for cancellations or refunds arising from events beyond our reasonable control, including but not limited to natural disasters, government restrictions, or public health emergencies.

8. Changes to This Policy

We reserve the right to update or modify this Cancellation, Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions about this policy or wish to request a cancellation or refund, please contact us at:

Email: tikusdapurkk@gmail.com
Website: https://bikewithelena.com