SERVICE DELIVERY POLICY

Service Delivery Policy

Last updated: [22/01/2026]

This Service Delivery Policy explains how services offered on bikewithelena.com (“we”, “us”, or “our”) are delivered to customers.

By booking or purchasing services through our website, you agree to the terms set out in this policy.

1. Types of Services Provided

Services offered on bikewithelena.com may include, but are not limited to:

  • Guided cycling tours or rides

  • Cycling coaching or training sessions

  • Events, workshops, or experiences

  • Other cycling-related services

Service details, schedules, and delivery methods will be described on the relevant service pages or communicated directly to you.

2. Service Confirmation

Once a booking or purchase is made:

  • You will receive a confirmation via email or other contact method provided

  • Confirmation details may include date, time, meeting location, duration, and any preparation requirements

A service is considered confirmed only after payment (if applicable) and confirmation have been completed.

3. Method of Service Delivery

Services are generally delivered in one or more of the following ways:

  • In-person at a specified location

  • Group sessions or guided rides

  • One-on-one coaching

  • Online or virtual sessions, where applicable

The method of delivery will be clearly communicated before the service takes place.

4. Service Timelines

  • Services will be delivered on the scheduled date and time agreed upon at booking

  • Customers are responsible for arriving on time at the agreed meeting point

  • Late arrival may result in reduced service time or forfeiture of the session, without refund

5. Customer Responsibilities

To ensure smooth service delivery, customers are responsible for:

  • Providing accurate contact and booking information

  • Arriving punctually and prepared

  • Ensuring they are physically fit to participate

  • Bringing appropriate equipment (e.g. bicycle, helmet, safety gear)

  • Following safety instructions and guidelines

Failure to meet these responsibilities may affect service delivery.

6. Changes, Delays, or Cancellations

Service delivery may be affected by:

  • Weather conditions

  • Safety concerns

  • Mechanical issues

  • Unforeseen circumstances beyond our control

In such cases, we may:

  • Reschedule the service

  • Offer an alternative service

  • Issue a refund in accordance with our Cancellation & Refund Policy

7. Service Modifications

We reserve the right to:

  • Modify service content, routes, instructors, or schedules where necessary

  • Make changes to ensure safety, quality, or operational efficiency

Any material changes will be communicated in advance where reasonably possible.

8. Non-Delivery of Services

If a service cannot be delivered as agreed due to our fault, we will:

  • Offer a rescheduled service, or

  • Provide a refund in accordance with our applicable policies

9. Limitation of Liability

To the fullest extent permitted by law, bikewithelena.com shall not be liable for delays, disruptions, or non-delivery caused by factors beyond our reasonable control.

10. Changes to This Policy

We reserve the right to update or modify this Service Delivery Policy at any time. Updates will be effective immediately upon posting on this page.

11. Contact Us

If you have any questions regarding this Service Delivery Policy, please contact us at:

Email: tikusdapurkk@gmail.com
Website: https://bikewithelena.com